Bun Spotight an adventure i be cornicatired for & Bhairoot Montana One Call Center has been doing business in the Flathead Valley since before doing business in the Fathead Valley was cool. Before the startups and the work from home movement, before there was much of anything north of Hospital hill in Kalispell, founder Doug Johns was laying down roots in the form of telephone wires And today, nearly 40 years and a lot of upgraded technology later, Montana One Call is the largest privately held answering service in Montana, serving customers nationwide. Back in the early eighties, when Doug first observed a need for communication services, his entrepreneurial spirit went to work on developing a solution In 1985 he launched Mountain Paging Network (MPN), offering telephone answering services pager and two-way radio rental and support, and other relevant telecommunication services primarily for the medical and healthcare industry As industry needs changed and the business grew MPN dropped pagers and radios (for obvious reasons) and re-branded as Montana One Call in 1995. The shift followed the rise of celular devices and today the company operates as full-service telephone answering support for any type of business- based right here in the Flathead Valley Valley's Best Kept Secret And the new owners looking to change that. The Other family businesses came and went with the economic ups and downs, but Montana One Call consistently met the ever-changing needs of businesses large and small Fromissuing state livestock pers, scheduling service calls for electricians, plumbers, and the like to after-hours reception for 9-5 businesses, the 24/7/365 services of Montana One Call continued to be relevant << < < < < < < In 2021, when Doug was ready to retire and enjoy some free time, he had to look no further than PAID ADVERTISEMENT BUSINESS Spotlight > > > > > > Day La Son his own family, some of whom were already on staff answering phones and handling some of the day-to-day operations. As a fourth-generation Montanan and Flathead Valley resident, Flathead High School graduate. and former MSU Bobcat Doug's son McKeag saw the opportunity as a challenge and maybe a rit of passage as well. With a young family of his own building on deep roots, it was a chance to keep an historically successful local, small business alive. it was also a huge departure from his former work in law enforcement. But always up for an adventure, he and his wife Taylor, a Registered Nurse at Logan Heath, decided it was the right move for their family and purchased the business from his parents. Now, while Taylor maintains her nursing position McKeag runs the family business TYPES OF BUSINESSES SERVED "We don't really have a sweet spor, perse, when it comes to clients. McKeag explains. The services we offer are so broad, that it can really work for any type of business. We answer phones and do patient scheduling for medical business. Take simple front desk receptionist-type calls for professionals like toys, accountants and insurance agents. Schedule and/or dispatch service calls, etc. And we can ether operate off of your software or tailor our software to fit your needs. Everything is secure. HIPAA compliant you name it While the company uses Businesses to Business (828) model, in the end, it's actually the consumer that wins with a company like Montana One Cal Original owners, Doug and Vick with their children Jan, Kate McKeag and Kelly "Any business that utilizes telecommunications to service customers has to have a solid telecommunications solution A full-time receptionist can cost upwards of $36,000 year in wages alone. A virtual receptionist, we offer is Businesses are sponsore by the us ENTRANCE Montana One Call HQ, located on Parkway Drive in Kale fraction of the cost and doesn't punch a clock. It's a great way to out costs without compromising service, Johns stated With a policy of 'ho call left unanswered and absolutely zero outsourcing, customer calls are always answered by a Montana based staff member, either in their few work from home employees Kalispell office, or by one of the "Maintaining a full staff has been ale tricky, like in every industry these days, McKeag admits. So. have brought on a few remote but too far to commute to the employees, still here in Montana just extra diligent in making sure that everyone receives the same great training WHAT'S NEXT FOR MONTANA ONE CALL "With Montana as part of the business name, there's a perception that we only serve Montana companies. While we're proud to live and do business here, we also serve a lot of companies beyond our bonder Johns shared "A recently launched subsidiary called One Call Plus will hopefully bring new opportunities for us Business name aside, with so much growth happening in the Fathead Valley and beyond. Montana One Call is hopeful that it can contribute to the continued success of local businesses as well with the number of people moving into the valley recently New owners, McKeag and Taylor with their children Lukas, Henry and Grace the professional, industrial and especially trade service industry has exploded. But at the same time there seems to be such a lack of workers we can take some of the pressure off of these small businesses in the form of answering their phones scheduling, dispatching-basically all of the telecommunication them be successt Johns said tasks I think that we can help "My mom always said we were the valley's best kept secret to change that Contributing to the local job market, not only by hiring local, but by supporting local business is one way Montana One Call and the Johns family is able to give back to the community. If you're a business owner, check out their website at www. montanaonecall.com to see how technology is designed to fit a wide variety of needs. It feels good to support those that support you. And hopefully one day, you'll see the next generation of Johns' running the family business MONTANA ONE CALL Telephone Answering With A Human Touch Now marketing nationwide a ONE CALL PLUS by MONTANA ONE CALL Bun Spotight an adventure i be cornicatired for & Bhairoot Montana One Call Center has been doing business in the Flathead Valley since before doing business in the Fathead Valley was cool . Before the startups and the work from home movement , before there was much of anything north of Hospital hill in Kalispell , founder Doug Johns was laying down roots in the form of telephone wires And today , nearly 40 years and a lot of upgraded technology later , Montana One Call is the largest privately held answering service in Montana , serving customers nationwide . Back in the early eighties , when Doug first observed a need for communication services , his entrepreneurial spirit went to work on developing a solution In 1985 he launched Mountain Paging Network ( MPN ) , offering telephone answering services pager and two - way radio rental and support , and other relevant telecommunication services primarily for the medical and healthcare industry As industry needs changed and the business grew MPN dropped pagers and radios ( for obvious reasons ) and re - branded as Montana One Call in 1995. The shift followed the rise of celular devices and today the company operates as full - service telephone answering support for any type of business based right here in the Flathead Valley Valley's Best Kept Secret And the new owners looking to change that . The Other family businesses came and went with the economic ups and downs , but Montana One Call consistently met the ever - changing needs of businesses large and small Fromissuing state livestock pers , scheduling service calls for electricians , plumbers , and the like to after - hours reception for 9-5 businesses , the 24/7/365 services of Montana One Call continued to be relevant << < < < < < < In 2021 , when Doug was ready to retire and enjoy some free time , he had to look no further than PAID ADVERTISEMENT BUSINESS Spotlight > > > > > > Day La Son his own family , some of whom were already on staff answering phones and handling some of the day - to - day operations . As a fourth - generation Montanan and Flathead Valley resident , Flathead High School graduate . and former MSU Bobcat Doug's son McKeag saw the opportunity as a challenge and maybe a rit of passage as well . With a young family of his own building on deep roots , it was a chance to keep an historically successful local , small business alive . it was also a huge departure from his former work in law enforcement . But always up for an adventure , he and his wife Taylor , a Registered Nurse at Logan Heath , decided it was the right move for their family and purchased the business from his parents . Now , while Taylor maintains her nursing position McKeag runs the family business TYPES OF BUSINESSES SERVED " We don't really have a sweet spor , perse , when it comes to clients . McKeag explains . The services we offer are so broad , that it can really work for any type of business . We answer phones and do patient scheduling for medical business . Take simple front desk receptionist - type calls for professionals like toys , accountants and insurance agents . Schedule and / or dispatch service calls , etc. And we can ether operate off of your software or tailor our software to fit your needs . Everything is secure . HIPAA compliant you name it While the company uses Businesses to Business ( 828 ) model , in the end , it's actually the consumer that wins with a company like Montana One Cal Original owners , Doug and Vick with their children Jan , Kate McKeag and Kelly " Any business that utilizes telecommunications to service customers has to have a solid telecommunications solution A full - time receptionist can cost upwards of $ 36,000 year in wages alone . A virtual receptionist , we offer is Businesses are sponsore by the us ENTRANCE Montana One Call HQ , located on Parkway Drive in Kale fraction of the cost and doesn't punch a clock . It's a great way to out costs without compromising service , Johns stated With a policy of ' ho call left unanswered and absolutely zero outsourcing , customer calls are always answered by a Montana based staff member , either in their few work from home employees Kalispell office , or by one of the " Maintaining a full staff has been ale tricky , like in every industry these days , McKeag admits . So. have brought on a few remote but too far to commute to the employees , still here in Montana just extra diligent in making sure that everyone receives the same great training WHAT'S NEXT FOR MONTANA ONE CALL " With Montana as part of the business name , there's a perception that we only serve Montana companies . While we're proud to live and do business here , we also serve a lot of companies beyond our bonder Johns shared " A recently launched subsidiary called One Call Plus will hopefully bring new opportunities for us Business name aside , with so much growth happening in the Fathead Valley and beyond . Montana One Call is hopeful that it can contribute to the continued success of local businesses as well with the number of people moving into the valley recently New owners , McKeag and Taylor with their children Lukas , Henry and Grace the professional , industrial and especially trade service industry has exploded . But at the same time there seems to be such a lack of workers we can take some of the pressure off of these small businesses in the form of answering their phones scheduling , dispatching - basically all of the telecommunication them be successt Johns said tasks I think that we can help " My mom always said we were the valley's best kept secret to change that Contributing to the local job market , not only by hiring local , but by supporting local business is one way Montana One Call and the Johns family is able to give back to the community . If you're a business owner , check out their website at www . montanaonecall.com to see how technology is designed to fit a wide variety of needs . It feels good to support those that support you . And hopefully one day , you'll see the next generation of Johns ' running the family business MONTANA ONE CALL Telephone Answering With A Human Touch Now marketing nationwide a ONE CALL PLUS by MONTANA ONE CALL